Introduction
BlueBridge AI Voice Agency ("BlueBridge AI," "we," "us," or "our") is committed to protecting the privacy of our clients, their customers, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bluebridge-ai.com or use our AI voice agent services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the website, or otherwise contacting us. The personal information we collect can include the following:
Information You Provide Directly
- Contact Information. Name, email address, phone number, and company name submitted through our contact forms, demo request forms, or during account registration.
- Billing Information. Payment details processed securely through our payment processor, Stripe. We do not store your full credit card number on our servers.
- Communications. Information you provide when contacting our support team or corresponding with us via email or phone.
Information Collected Through Our AI Voice Services
- Voice Call Recordings. When our AI voice agents handle calls on behalf of our clients, those calls may be recorded for quality assurance, training, and service improvement. Callers are notified of recording at the start of each call where required by applicable law.
- Call Metadata. Call duration, timestamps, phone numbers, and call disposition data.
- Transcriptions. AI-generated transcriptions of voice interactions for analytics and reporting purposes.
Information Collected Automatically
- Device & Browser Data. IP address, browser type and version, operating system, referring URL, and pages visited.
- Cookies & Tracking Technologies. We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns.
- Google reCAPTCHA. We use Google reCAPTCHA to protect our forms from spam and abuse. This service may collect hardware and software information and send it to Google for analysis. Usage is subject to Google's Privacy Policy and Terms of Service.
How We Use Your Information
- Provide, operate, and maintain our AI voice agent services.
- Process transactions and send related billing information.
- Respond to inquiries, demo requests, and customer support needs.
- Improve, personalize, and expand our services and website.
- Analyze usage patterns and trends to enhance user experience.
- Send periodic emails related to your account, service updates, or marketing communications (with your consent).
- Detect, prevent, and address fraud, abuse, or security issues.
- Comply with legal obligations and enforce our terms.
Third-Party Service Providers
We work with trusted third-party service providers to deliver our services. These providers have access to your information only to the extent necessary to perform their functions and are obligated to protect it:
- Retell AI. Powers our AI voice agent infrastructure, including call handling, voice synthesis, and real-time conversation management.
- Supabase. Provides our database, authentication, and backend infrastructure.
- Stripe. Processes all payment transactions securely. Stripe's privacy practices are governed by their own Privacy Policy.
- Twilio. Provides telephony services for phone number provisioning and call routing.
- Vercel. Hosts and delivers our website infrastructure.
- Google (reCAPTCHA). Provides bot detection and form security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and transcriptions are retained in accordance with our client agreements and are deleted upon termination of service or upon request, subject to any legal retention obligations.
Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information. This includes encryption of data in transit (TLS/SSL), secure access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access & Portability. Request a copy of the personal data we hold about you.
- Correction. Request correction of inaccurate or incomplete data.
- Deletion. Request deletion of your personal data, subject to legal retention requirements.
- Opt-Out. Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any marketing email or contacting us directly.
- Cookie Preferences. Most web browsers allow you to manage cookie preferences through browser settings.
To exercise any of these rights, contact us at privacy@bluebridge-ai.com or call us at (423) 414-2204.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
Do Not Track Signals
Some browsers transmit "Do Not Track" (DNT) signals. Our website does not currently respond to DNT signals. However, you may manage your tracking preferences through your browser settings and cookie controls as described above.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
BlueBridge AI Voice Agency
Chattanooga, TN
Phone: (423) 414-2204
Email: privacy@bluebridge-ai.com